Yes, advance ticket purchases are required for the day and estimated arrival time of your visit. You can even purchase tickets the morning of your visit from our website, however, your preferred date or arrival time may be sold out. You can either print your tickets at home or show them to our crew at the main entrance to the museum.
Give the gift of rock! Purchase a gift certificate and it can be redeemed for tickets anytime online.
College students, first responders, military personnel, and Northeast Ohio residents within zip codes that begin with 440, 441, 442 or 443 can buy discounted tickets online in advance. Be sure to bring a valid ID to receive your discounted admission. Residents of the City of Cleveland receive free admission through our CLE VIP program.
We highly recommend you buy tickets only for a date you know you want to visit. You can even purchase tickets the morning of your visit with no additional fees. All tickets are non-refundable. We get it though – things come up. Contact us by emailing [email protected], calling (216) 781-7625, or bring your original tickets to our staff at the main entrance and we can help you with the exchange. Timeslots may sell out quick so we recommend that you contact us in advance of your visit date to guarantee your preferred visit entry time.
If you can’t find your email ticket confirmation email in any inbox, let our staff know when you arrive and we’ll be able to help you out. Make sure you know what email you used to purchase the tickets and bring a valid ID.
No worries! You can also bring your smart device that displays the ticket confirmation email so we can scan you in upon arrival.
Unfortunately, there are no refunds or exchanges with these tickets, unless an artist cancels a performance.
Enter your promo code in the labeled box during checkout. Your discount will be reflected in the cart. You can only use one promo code per transaction.
Plan on giving yourself at least two and a half to three hours for your Rock Hall experience. You can check our online exhibit guide for the most up-to-date exhibits, films and more available in the museum.
Yes! Just turn off your flash and don’t grab a photo in the Connor Theater (where photos unfortunately aren’t allowed) or near any exhibit with a “No Photography” sign.
Yes, children 13 and under must be accompanied by an adult.
Unfortunately, we do not have a bag check at this time.
Prohibited items at the Rock Hall include, but are not limited to:
• fire arms and ammunition
• explosives
• pocket knives (longer than 2 inches)
• flammables/combustibles (i.e., gun powder, liquid fuels)
• lawn chairs
• Any item that can’t be inspected
Visit level 0 for help from our guest services team, they’ll be able to get you set up with a wheelchair or motorized scooter. We also have accessibility information online to help you better plan your trip.
Don’t worry, we have your tastebuds covered – we have a cafe on level 1 that serves fresh meals, sandwiches, salads, snacks, beverages and desserts.
Various paid meters and parking lots are available around the museum on East 9th St., Erieside Ave., Alfred Lerner Way (in front of FirstEnergy Stadium) and at the Great Lakes Science Center. Oversize vehicles and RVs can park at Dock 32 (behind FirstEnergy Stadium). We also offer free motorcycle parking on Erieside Ave. Please note that during Cleveland Browns home games, parking is limited and rates are inflated in our nearby lots. We recommend parking in other downtown lots, reserving your parking spot in advance or taking public transportation.
To capture the ever-evolving spirit of rock and roll, the exhibits are changed frequently, and some items are displayed on a temporary basis. Dates presented on this page will be updated as frequently as possible and we welcome your calls, tweets and emails if you have questions prior to visiting. Onsite, our friendly Visitor Services Representatives will guide you through any questions.
Yes! Kids of all ages enjoy the museum and all that we have to offer. Select exhibits may contain mature themes and are labeled as you enter the exhibit area. You can always ask any Rock Hall crew member while you’re on your tour, they’ll be able to answer any questions.
You can check out our Know Before You Go and Pro Tips page to see if it answers any of your questions!